The sections below quote Maurice Blackburn. They reflect allegations or the firm’s position and have not been determined by a court unless a settlement or judgment is noted. Where sources cover the same point, the most recently updated page is shown first and the others are folded underneath.
About This Case
This is a group proceeding (class action) brought on behalf of consumers who purchased goods with a ‘ Product Care ’ extended warranty from Harvey Norman (and Domayne or Joyce Mayne) between 18 September 2018 and 19 September 2024.
The class action alleges that the Product Care extended warranty provided little or no value to consumers as they were already guaranteed the same or greater rights under the Australian Consumer Law. It also alleges that Product Care was sold illegally, as it is claimed Harvey Norman, Domayne and Joyce Mayne sold it without an Australian Financial Services Licence, as required by law.
This class action is a consolidated proceeding. The second plaintiff, Constantinos Daglas, initially issued a separate proceeding against the same defendants in the Federal Court. That proceeding was subsequently transferred to the Supreme Court and the proceedings were consolidated by order of the Honourable Justice Harris on 29 May 2025.
Source: Supreme Court of Victoria
Also from Maurice Blackburn
Maurice Blackburn is conducting a class action against Harvey Norman and its related company, Yoogalu.
The class action is about extended warranties known as “Product Care”, which Harvey Norman, Domayne and Joyce Mayne offer customers when they buy goods in stores or online. Product Care is sold on goods such as consumer electrical goods, home appliances and home entertainment products.
The class action is on behalf of everyone who bought Product Care in Australia, in a store or online, between 17 September 2018 and 19 September 2024 (when the class action was filed in Court).
The extended warranties offered by Harvey Norman, Domayne and Joyce Mayne were also called “Electrical Product Care” or “Computers Product Care”. We refer to all of these together as Product Care.
The class action alleges that Product Care was of little benefit or value to purchasers, because it almost never covered any fault in the goods. Product Care only covers faults where the goods fail to operate and the customer is not entitled to a replacement under the Australian Consumer Law. Under the Australian Consumer Law, customers have very broad and strong rights to a replacement or refund for faulty goods, especially if the goods stop working.
The class action also alleges that Harvey Norman, Domayne and Joyce Mayne were selling Product Care illegally, because it is a financial product and they did not have an Australian Financial Services Licence, which is required in order to sell financial products.
The class action claims that customers would not have bought Product Care if they had known it almost never covered any faults and was being sold illegally.
Compensation is claimed for everyone who bought Product Care from Harvey Norman, Domayne and/or Joyce Mayne between 17 September 2018 and 19 September 2024. People who are part of the class action are called ‘Group Members’.
Source: Maurice Blackburn
Who May Be Eligible
You are part of the class action (called a Group Member) if you bought one or more Product Care plans in-store or online in Australia from Harvey Norman, Domayne and/or Joyce Mayne, any time between 17 September 2018 and 19 September 2024. You are still a Group Member if you have made a claim under Product Care or if your plan has expired. This class action, however, does not cover any dispute you may have over the outcome of any claims you have made under Product Care. If you believe you are owed compensation from a dispute you have about the way that your Product Care claim was dealt with, then you will need to seek independent legal advice about bringing a separate legal case.
Source: Maurice Blackburn
How to Register
We strongly recommend you register . Registration means we can contact you to tell you about any decisions the Court makes that may affect your ability to claim compensation money. This is an ‘open’ class action, meaning that if you meet the description of a Group Member above you are already part of the class action. However, the Court may decide that Group Members have to register to stay in the class action. If you do not register your details now, we will have no way of contacting you to tell you about any deadline the Court sets. This means you risk losing any entitlement to compensation money.
Source: Maurice Blackburn
Frequently Asked Questions
Will it cost me anything to be part of the class action?
Group members will not be asked to pay anything upfront. The case is set up so that group members will never be out of pocket. They will only contribute to legal costs through a deduction from any compensation they receive if we win the case after a trial, or if the defendants agree to pay compensation as part of a settlement agreement. Any costs payable to Maurice Blackburn must be approved by the Court as being fair and reasonable. More information about how costs will be paid is in the Funding Information Summary Statement. Read more about class actions costs .
How much compensation money will I get?
We are not able to predict how much compensation money group members may receive. It is likely to be different from person to person, depending on the number and price of Product Care plans they purchased.
How long do class actions take?
Class actions usually take between 2 and 4 years. They are very hard fought because the stakes are high. The length of the Harvey Norman Class Action will depend on many factors, including how Harvey Norman responds to the case. If you register in this class action , we will send you updates when important events happen.
What happens if I have bought more than one Product Care plan?
The class action is claiming compensation for all of the Product Care plans you bought from Harvey Norman, Domayne or Joyce Mayne between 17 September 2018 and 19 September 2024. If you register, there is an option to enter information about more than one Product Care plan. You do not have to enter this information to register, but it helps us with the case and your claim if you do.
I have claimed on my Product Care. Am I part of the class action?
Yes, you are part of the class action if you claimed on your Product Care but were not refunded the full amount of money you paid for Product Care. Please be aware however, that this class action does not cover any disputes you have about the way your Pr
Source: Maurice Blackburn
Disclaimer: This information is sourced from Supreme Court of Victoria and Maurice Blackburn. It is provided for general information only and does not constitute legal advice. Always verify details with the original sources before taking any action.
Legal disclaimer: Information on this page is general in nature and does not constitute legal advice. ClaimBar tracks class action settlements and provides updates. Always seek professional legal advice for your specific circumstances.
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